FAQs

You can find some frequently asked questions on this page. If you cannot find the answer to your question, feel free to submit a contact form with your question here.

    1. What is counselling, and how can it help me?

      Counselling provides a safe, confidential space where you can talk about your thoughts, feelings, and challenges with a trained professional. It can help you gain clarity, develop coping strategies, and improve your mental well-being.

    2. How do I know if I need counselling?

      There’s no right or wrong time to start counselling. If you're feeling stressed, anxious, down, or just not yourself, chatting to a professional can help. You don’t need to wait until things get really bad. Early support makes a big difference.

    3. What issues does Head Knot specialise in?

      Head Knot’s counsellor, Lisa, specialises in men’s and women’s mental health, with a focus on issues like stress, anxiety, loss of direction, depression, gambling, addiction and suicide prevention.

    4. Is everything I say confidential?

      Yes, counselling is confidential. What you share stays private, except in cases where there is a risk of harm to yourself or others, or when legally required (such as court orders). If you have any concerns about confidentiality, this can discussed before or during your first session.

    5. How many sessions will I need?

      It varies for everyone. Some people benefit from a few sessions, while others prefer ongoing support. In your first session, your goals for counselling will be discussed as well as what approaches may work best for you.

    1. What appointment times are available?

      After-hours appointments are available.

      • Wednesday - Thursday:
        5pm-7pm

      • Friday:
        12pm-7pm

      • Saturday:
        9am-12pm

    2. How do I book a session?

      Filling out this form. Submitting a form does not confirm your appointment. You will receive an email once your booking is confirmed.

    3. Do I need a referral to see a counsellor?

      No, you don’t need a referral to book an appointment.

    4. What happens in the first session?

      Your first session is about getting to know you. Our counsellor, Lisa, will ask what brought you to counselling, your concerns, and what you hope to achieve. There’s no pressure, you can share as much or as little as you’re comfortable with.

    5. Can I reschedule or cancel my appointment?

      Yes, you can reschedule or cancel with at least 24 hours' notice. Late cancellations or missed appointments may incur a fee.

    6. Do you offer face to face counselling?

      Unfortunately Head Knot is currently not offering face to face appointments at the moment. Appointments are via video or phone.

    1. How much does a session cost?

      $110 per 50 minute session.

    2. Do you offer Medicare rebates or private health insurance claims?

      Currently, counselling services aren’t covered by Medicare. However, some private health insurance policies may offer rebates. Lisa is working on obtaining a provider number with Bupa and Medicare.

    3. Do you provide concession rates?

      Head Knot may be able to offer reduced rates for concession card holders and students. Contact us to discuss your situation.

    4. What payment methods do you accept?

    • Visa credit and debit cards

    • Mastercard credit and debit cards

    • American Express (AMEX) credit cards

      Payment details will be provided upon booking.